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Shipping and Returns

Shipping:

  • We ship orders within 24 hours of purchase (on business days).
  • Delivery within Poland usually takes 2-3 business days.
  • Available shipping options:
    • Courier - 22 PLN
    • InPost parcel locker - 17 PLN
    • Polish Post - 15 PLN

Returns:

  • You have 14 days to return an item without giving a reason.
  • The return is free of charge if the order was prepaid.
  • To make a return, you need to fill out the return form and send it back with the item to the address:

You can download the return form here: link to the return form: link to the return form.

The refund will be issued within 14 days of receiving the returned item.

Additional information:

  • More information about shipping and returns can be found in the store's regulations: link to the store's regulations: link to the store's regulations.
  • If you have any questions, please contact the customer service office:

The above description is in accordance with Polish law in force in 2024.

However, please note that this description is general in nature and does not constitute legal advice. If you have any doubts about your rights as a consumer, you should contact a lawyer.

Additional information that you can add to the description:

  • Information about the shipping insurance.
  • Information about the possibility of tracking the shipment.
  • Information about the way the goods are packed.
  • Information about the possibility of returning the goods in a stationary store (if possible).
  • Information about the complaint procedure.

You can also add links to websites with additional information to the description, e.g.:

  • The Consumer Rights Act: [removed invalid URL]
  • Privacy Policy: link to the privacy policy: link to the privacy policy

Adding this information to the shipping and returns description will make it more transparent and help your customers shop at your store.

Remember that before you start selling online in Poland, you must familiarize yourself with the applicable legal regulations.

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